Refund Policy

In circumstances where discrepancies arise, CKS Gold Diamonds LLC reserves the right to cancel orders. Common reasons for cancellation include product unavailability, pricing errors, and inaccuracies in product information. Additionally, we may request further KYC information to validate certain orders. We will promptly notify you if your order is partially or fully cancelled, or if additional information is needed to process your order. Customers may cancel their orders before shipment to the destination. Upon receiving a cancellation request, we will assess it and initiate the refund accordingly. Any applicable cancellation charges will be communicated to the client and deducted from the refund amount, with the remaining balance credited to your bank account within 10 working days. In cases where payment is deducted but the transaction fails, rest assured that CKS Gold Diamonds LLC will promptly refund the entire amount to your bank account.